
Our 30-Day "Happy Pet, Happy You" Guarantee
We know you’ll love seeing your furry friend drink more water and stay healthier with our PuraLotus™.
But if for any reason you’re not 100% satisfied within 30 days, simply return it, no stress, no questions asked.
Your peace of mind (and your pet’s happiness) means everything to us.
FAQs
Can I use it without electricity?
No, the fountain requires power for circulation to keep water fresh and flowing.
Does it run all the time?
Yes, and that’s the beauty of it! The energy-efficient, whisper-quiet pump keeps water circulating 24/7. You can leave it plugged in safely without worrying about noise or high electricity costs.
How often do I need to refill it?
It depends on your pet’s drinking habits, but most customers find it lasts 2–3 days before needing a top-up. For multi-pet households, you may need to refill daily.
How fast is shipping?
We offer fast and affordable shipping! Due to recently going viral most orders arrive within 5-15 business days due to high demand.
Can I return it if I don't like it?
Absolutely! We have a 30-Day Guarantee, so if you”re not happy with your order, you can return it for a full refund with no questions asked.
How do I get in contact?
You can send us an email at support@illumori.com and our team will get back to you as soon as possible.